Services

Customer Service

We are committed to outstanding customer service and continuously challenge our team of motivated and determined workers. The employment of quality sales personnel to ensure quick and accurate use of our large database applications enables GENUINE AUTOPARTS LTD to pass incredible savings onto our customers.

Full range

A generous range of references, corresponding to the complete range that manufacturers offer, is available.

Variety on competitive references

Purchasing quality and reliable products will give you that all-important edge over your competitors. We offer you OEM as well as OES mechanical, electrical and body parts for light vehicles to guarantee the highest quality and reliability.

Transport

Offering all our clients the opportunity to consolidate orders with a choice of forwarders, once all goods are controlled and safely packed, greatly improves their profit margin integrity. We can offer you a complete range of solutions in every field of transportation; from international maritime to land and air transportation we make sure you get the best deal possible! As an Incoterms 2010 complying company we provide EX-WORKS, CPT, CIP, FCA, CIF and container quotations for you to compare, or you can have your transporter pick up your order from our warehouse premises – either way, we are experts when it comes to transportation advice.

Customs

We remain focused on providing a quality service and provide, through qualified Bulgarian Agents, compliance paperwork. We can supply any of the following certifications/documents: EUR1, EX1, ATR, Certificate of Origin, Certificate of Quality & Quantity Control, Certificate of Conformity and Guarantee. We provide country-relevant documentation that allows you to import successfully while meeting all regulations.

Communication

Our main goal is to be accessible. We want our clients and suppliers to feel comfortable when speaking to us, which is why we communicate in these European languages: English, German, French, Greek and Bulgarian. Our sales team is prepared to offer you its responsible, trustworthy and unique expertise in all fields relating to our services. We forge and build long-term relationships, creating a 'win-win' situation.

Meetings

We visit our clients and suppliers on a regular basis at their preferred location. We exhibit in Automechanika, Frankfurt, on biennial basis and also arrange appointments at the major international automotive industry trade fairs, such as EquipAuto Paris, MIMS - Automechanika Moscow, Automechanika Birmingham, Automechanika Shanghai and Automechanika Dubai.

Key Refs

We search for the best offers all year round. Not only can we provide you with large tariff quotations, but we also publish special prices on a regular basis, thus enabling our suppliers to reach their much anticipated targets, and our customers to purchase references at greatly improved levels. Make sure you check back on a regular basis for the frequent special offers we place on the website so you don't miss out on the fast moving items!

Determination - Efforts

We are conscious that continuous hard work and commitment result in satisfied clients. In addition, we remain aware of what our clients want – the best price and service. By developing our operational system, we also concentrate our efforts on reducing any back orders and long delivery terms. We are continuously developing our website extranet functions in order to offer you a full web-based tool with tariffs download, special offers and cross-reference lists. And last but not least, we do our utmost to keep our database pricing system up to date for efficient quotations.